Family Based Agency ("Family Based Agency," "we," "us," or "our") is an independent insurance agency. This Privacy Policy explains the information we may collect when you use familybasedinsurance.com, request a quote, communicate with our agency, upload documents, or ask us to assist with insurance-related services.
SMS & Mobile Privacy
Mobile information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
Text-message originator opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes. We may share limited information with service providers, communications providers, insurance carriers, and other vendors only when reasonably necessary to deliver requested services, support agency communications, operate our systems, prevent fraud, or comply with law.
You may opt out of Family Based Agency text messages at any time by replying STOP. Reply HELP for help. Message frequency varies. Message and data rates may apply. See our Terms & Conditions for additional SMS program terms.
Information We May Collect
Depending on the insurance product, request, carrier requirements, and services you ask us to provide, information may include:
- Name, mailing or physical address, email address, and phone number.
- Date of birth and other identifying information where applicable.
- Driver's license or state-identification information, driving information, vehicle and VIN information, property, household, business, and insurance information.
- Limited Social Security information or other identifiers when reasonably necessary for a requested insurance product, carrier process, or legally permitted verification.
- Quote requests, applications, policy and service requests, billing-related information, renewal or cancellation-related information, and communications with the agency.
- Documents or images you choose to upload, including identification, vehicle information, prior insurance documents, or records needed for a quote or service request.
- Website and form information, such as pages visited, form submissions, referring information, browser or device information, and security logs.
How We May Use Information
We may use information to obtain and compare insurance quotes; assist with applications; service policies; respond to questions and requests; communicate about quotes, policies, billing, renewals, cancellations, and customer service; maintain agency records; operate and improve our website and forms; prevent fraud or abuse; protect our systems; and comply with carrier, legal, regulatory, contractual, or recordkeeping requirements.
When Information May Be Shared
Providing insurance services may require disclosure of appropriate information to insurance carriers, managing general agents, wholesalers, brokers, premium-finance providers, claims or inspection vendors, verification providers, payment or technology service providers, professional advisers, and other parties reasonably involved in quoting, placing, servicing, financing, or administering insurance.
We may also disclose information when reasonably necessary to comply with law or legal process, satisfy regulatory obligations, prevent fraud, address security issues, or protect the rights and safety of customers, our agency, or others.
Cookies, Website Technology & Security
Our website and service providers may use cookies, logs, and similar technologies to operate the site, remember preferences, measure performance, prevent abuse, and improve security. We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we handle. No website, network, transmission, or storage system can be guaranteed to be completely secure.
Retention
We may retain information for as long as reasonably necessary for quoting, policy service, customer support, agency operations, recordkeeping, dispute resolution, fraud prevention, carrier requirements, contractual obligations, or applicable law. Retention periods may vary by record type and jurisdiction.
Your Choices & Requests
You may contact us to ask questions about this Privacy Policy, update information you previously provided, or request changes to communication preferences. Certain insurance, transaction, legal, carrier, or compliance records may need to be retained even after a communication preference is changed.
Contact Family Based Agency
Family Based Agency
Phone: 205-756-7100
Email: Rickyh@familybasedagency.com
Website: familybasedinsurance.com
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. The current version will remain available on this page with a revised "Last updated" date.
